Refund policy
Returns
Packages are generally returned to our facility as a result of not having someone 21 or older available to sign for the delivery. Shipping carriers will attempt to deliver a package 3 times. Upon the 3rd delivery attempt if no one is available, the shipping carrier will return the shipment to our facility.
Reshipping
If you are interested in having your package re-shipped to you, please reach out to our customer service team at info@unrootedwines.com. Unrooted reserves the right to charge an additional $25 fee for all re-shipped orders upon customer’s request for reshipment - this just covers our cost of shipping.
Damages and issues
In the event your order is damaged in transit, is incorrect, or you are not satisfied with your order for any reason, please contact our Customer Service team at info@unrootedwines.com within 10 days of delivery and we will make every effort to fix the issue.
Refunds
If approved, you’ll be refunded on your original payment method. In some cases, refunds are only available as a store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@unrootedwines.com.